This policy explains when a SafeDummyTicket payment can be refunded.
If we cannot provide the reservation service purchased, the customer will not be charged for an unfulfilled order.
1. Orders we cannot fulfil
If payment is confirmed and we cannot create and deliver the reservation purchased, we may first offer a suitable replacement. If no suitable reservation can be supplied, the order qualifies for a full refund.
You do not have to accept a replacement with a materially different route or travel date.
2. Delivery review
Immediate-delivery orders are normally issued within 2 minutes of confirmed payment. If the reservation has not arrived, check the inbox and spam folders for the email address used at checkout, then use order tracking or contact support.
If a paid reservation is still not delivered within 1 hour of confirmed payment, the order qualifies for a full refund. For cryptocurrency, this period starts after the payment provider confirms the transaction.
3. Duplicate payments
If a technical or payment error charges the same order more than once, the verified duplicate payment will be refunded. Separate orders intentionally placed by the customer are not duplicate payments.
4. Delivered reservations
A reservation created with the details supplied and successfully delivered with its PNR and PDF is a fulfilled digital service.
A fulfilled order is generally not refundable because travel plans changed, the document was not used, another flight was purchased or the temporary reservation later reached its stated expiry.
5. Incorrect customer information
A refund is generally unavailable when the reservation correctly uses information entered by the customer but that information was wrong, including the passenger name, route, date or email address.
If SafeDummyTicket caused the error, we will correct or replace the reservation. Purchased flexible-change options continue to apply according to the order.
6. Reservation validity
The normal expiry of a temporary reservation after its stated validity period is not a service failure. If a reservation becomes unavailable before its guaranteed validity period because of our fulfilment, contact support for review and an appropriate replacement or refund.
7. Refund processing
Approved refunds are sent to the original payment method where technically possible. Banks, card networks, wallet providers and cryptocurrency networks control how long the returned funds take to appear.
A cryptocurrency refund can require the destination wallet address and network. We will never ask for a private key, seed phrase or wallet password.
8. Requesting a refund
Email support@safedummyticket.com with the order number, checkout email address and a short description of the issue.
Nothing in this policy removes consumer rights that cannot be excluded under applicable law.
