Find the correct booking reference
Look for a short alphanumeric code labelled booking reference, reservation code, record locator or PNR. Do not enter the longer e-ticket number in a field that asks for a booking reference.
A trip involving several airlines can have more than one locator. The document may show a travel-system reference and a separate airline reference. Use the reference assigned to the carrier whose website you are checking.
Use the operating airline’s official site
Type the airline’s web address yourself or follow a trusted bookmark. Find a page called Manage Booking, My Trips or Retrieve Booking. Enter the reference without spaces and use the passenger surname exactly as it appears in the record.
Avoid third-party lookup forms that request unnecessary personal or payment information. Booking records contain personal travel data, so use the smallest amount of information required by the airline.
- Confirm the website domain belongs to the airline
- Use the operating carrier first
- Try the marketing carrier if the flight is a codeshare
- Preserve spaces or hyphens in the surname only when the form accepts them
- Compare every retrieved segment with the PDF
What a successful lookup proves
A successful lookup shows that the airline’s system can retrieve a reservation under the supplied details at that moment. It can confirm passenger information, route and booking status. It does not automatically prove that the itinerary has been paid for or ticketed.